EliteCarSeats.com Testimonials
9/3/2009
Dear all at Elitecarseats:
Congratulations! As a first time mom I found your website truly helpful! But the best is the possibility to live chat with a customer service representative who can solve questions and doubts!
I live abroad and needed to know the size and weight of the carton of my chosen car seat in order to make international shipment arrangements. To be honest, at first I just thought I would never get the information if I wrote an email, but then I found about the live chat possibility and, nevertheless, I was still not very sure I could get the information; it was a complete surprise when I got it in 2 or 3 minutes!!!!!! After that, when I made my purchase there was a little problem with the credit card billing address; well, I got the friendliest email asking me to verify the info I had provided. It was a real person writing directly to me! Anyway, CONGRATULATIONS! You have GREAT customer service! I think customer service is the number one factor that makes a difference!
I will definitely let friends know about ELITE CAR SEATS!
Thanks again,
Daniela H
7/31/2009
Dear Elite Car Seats:
I want to recognize and thank your employee - Beth, my personal shopping assistant for outstanding customer service this week.
I had been researching car seats that recline for my grandchildren who are embarking on a long drive this summer. After spending an exorbitant amount of time on line and with calls to distributors who were uninformed and provided incorrect information, I tried one last baby gear company - Elite. What good fortune!
Beth was knowledgeable and she took a lot of time to review the specifications so I could choose the right seat. I ordered 2 and will order from Elite for all my gear needs.
Thank you for having informed and customer-friendly shopping assistants!
I have been a healthcare manager for over 30 years, and often we only hear complaints about our staff, so I try to make it a point to recognize those who go the extra mile for the customer and for the company. Beth is a real winner.
Thank you again,
Barbara M.
7/9/2009
Thank you. Your company is so quick and efficient. I ordered a Radian XT from you a month ago and it came in approximately a week. Just prior to my first order, I ordered a car seat from a competitor who was never able to ship the product so I came back to your company for the second car seat.
-Patricia M.
4/7/2009
Hello,
Here is some feedback for you. First of all I am very impressed to receive a follow-up email explaining that my purchase has been shipped and a tracking number given. This is a first for me. Even when I have ordered computers close to 2K never has a company sent an informative email. Your email may be computer generated but I enjoyed the more personal touch from usual computer gen ones. For example saying " thanks so much for shopping with us and have a fantastic day!" I also hope the staff at elitecarseats have a fantastic day.
Sincerly,
Harvey S.
3/12/2009
For the record, we have purchased from EliteCarSeats before and were satisfied customers. After this interchange, we bought our 2nd Regent seat from you and are very satisfied with your customer support! :) Thanks!
Amy S.
2/25/2009
THANK YOU!! I appreciate this company so much---you have excellent products, excellent customer service and excellent follow-through!!!!!!!!
Thank you--Amanda J.
2/17/2009
Wow! What a quick reply. Thank you so much! Having to purchase 4 new car seats was a huge investment for us. (we already had 4 marathon seats) Thank you for respecting us as a customer and offering us the sale price on our recently purchased car seats. You are the best in customer service! We will be sure to tell all of our friends!
Thank you!
Jennifer and Tim
1/20/2009
I just wanted to let you know that the customer service at EliteCarSeats has been the best I have ever dealt with via the internet. I will definately shop here again and will refer all my friends. Thank you so much.
Thanks
Kelly
12/30/2008
Thanks, it arrived today! This is our 2nd wonderful experience with you. I always recommend your co. when people ask me about my 2 (now 3) Safeguard Go car seats in my minivan.
Happy New Year!
Mary D.
12/14/2008
Just wanted to add our compliments on the super fast ship of this car seat! It was exactly as ordered & delivered within 2 days to KS. As a compliment to Britax on the Regent, this is the second one our daughter & son-in-law have owned. They are very pleased with the excellent ratings it has. She said our 2 yr. old grandson looked so relaxed on his first ride in it. LIke going from a VW to a Cadillac & couldn't believe how great it felt! Their only regret is not knowing about this one initially when their 3 yr. old was born. They could have saved some serious $$ on in-between ones since this has such a wide range of adapatable wt.range!
Barbara~a very satisfied Gramma
11/21/2008
I love elitecarseats.com. They are top notch with excellent customer service. This is the 3rd car seat I have purchased from them and I will again when my daughter is ready to move up to a booster. I always recommend them to my family and friends. The items always ship super fast and exactly when they say they will. Thanks.
BizRate.com User
11/20/2008
Holy cow! I just ordered this car seat late yesterday afternoon and it was here this morning! I cannot believe it! Thanks elitecarseats.com!!
Sincerely,
Suzanne R.
11/19/2008
I rec'd my shipment today. I cannot believe how quickly it arrived!! I am extremely happy with my first time shopping experience with you. Normally, I would wait up to a week to receive anything I ordered online. I am completely impressed and will tell other mothers at our play groups and pre-school. The car seat cover is just as it was advertised and I am quite happy with the quality of the product.
Sincerely,
Michelle M.
11/8/2008
I purchased a car seat from your EliteCarSeats.com site SOLELY because of the reviews and comparison information available on various car seats. I have a very tall infant and it was very valuable to me to see the different convertible car seats specs compared.
BizRate.com User
10/7/2008
I am just writing to let you know how pleased I am with the service you provided, as well as the product I purchased. As a mom of a 3 year old who just seemed to be growing out of her old car seat, I found your website extremely helpful when trying to decide which car seat to purchase. I ordered it on Friday and it was at my home on the following Tuesday. I found your prices to be reasonable as well, and the free shipping was an added bonus! After reading all of the reviews of different products I chose the Britax Frontier car seat which both my daughter and I love. I was wondering how I could do a review of the product for the website if possible. Many of the reviews I read shared some concern over the installation of this product so when I got it I made sure I got comfortable with the seat and the directions. After doing this it took me no time at all to install it. I had no problems whatsoever, and I must say, it is in tighter than I have ever gotten any of my other car seats. I am pretty proud of myself. I didn't even need the extra muscle strength of my husband. Thank you again for a great product, as well as a great service. I will definitely be passing your website on to others.
Kerry K.
8/23/2008
My husband and I wanted to thank you for your great service. We just got our car seat this morning. It arrived right on schedule. I recently ordered a stroller from Tinyride and it took approx. two weeks (ridiculous). How I wish I had ordered it through Elitecarseats. We will definitely use you again for future purchases. You have speedy service and a great flat shipping rate.
Thanks again,
Erinn, Brian, and Riley
8/14/2008
Thank you very much for giving me an update on my order, to me that shows good customer service and concern for your customers. I have ordered at other sites and have never received the kindness I received from you and your company. Yes, I would very much like to keep my order. I can wait. I have confidence you will do the best that you possibly can.
Rachel D.
8/14/2008
Just wanted to pass on, that Melissa handled my order, and was very helpful and took the time, to go over the options to me (new dad). I greatly appreciate her help, and will recommend your business to everyone. She is a great asset to your business and will keep your business flowing with repeat customers and recommendations to new customers. You guys have a great selection of products.
Thanks,
Bob B.
7/18/2008
To Whom it May Concern,
Not only would I rate the stroller, I am also going to rate EliteCarSeats 5 stars. I had a living nightmare ordering through another site (big mistake) after canceling my order and doing some research I found this site. I have to admit I was disappointed by online shopping but I figured nothing to lose right? Well to my surprise I had a very respectful and helpful representative help me with my order. She gave me everything from a confirm email of my order to a tracking code with the delivery carrier. I received my stroller on time on the date that was promised and I couldn't be happier with my investment. I used it the first day it arrived and I have gotten many of compliments and envious stares at the mall. Thank you EliteCarSeats.com for rebuilding my trust ordering online. If I need anything else for my newborn I will definitely come back to your staff!
Eve m.
6-17-2008
To Whom it May Concern,
I wanted to take an opportunity to thank you for your fantastic and QUICK service. Unfortunately I have found good customer service to be a rare encounter these days. When my daughter arrived much earlier than expected my husband and I were faced with having to quickly get everything ready for her. The process of trying to pull together all the supplies we need has been anything but smooth, until we ordered from you. Our car seat and stroller arrived quicker then we imagined and hassle free. It was what we needed during this stressful time in our lives. We thank you for your fantastic service and for delivering what you promised.
Keri G.
6-3-2008
Elite Car Seats,
I just wanted to thank you for your fantastic service! I must say I was a bit nervous when my stroller arrived last week damaged I didn't think there would time to turnaround another order. I am traveling on June 11th and having a travel stroller for my 4 year old is critical. I was already devising a back up plan to purchase one at a local store but due to your excellent service my order will be in on Friday. When I called to explain the problem your representative reassured me that I would get the stroller before the 10th and when she checked inventory and realized that there were only 2 left she reserved one for me. By the time I was off the call I already had an email waiting with the shipping information... she was terrific.
Now I can relax, one less thing to worry about :-) Thank You
A very satisfied customer,
Crystal C.
4-15-2008
Thank you for your excellent follow up on this order. The 2 seats arrived via Fed Ex at noon today. They are very nice and we are glad we took the time to look over all the other brands before deciding on this one. The seats are for our two grand-daughters, age 7 and 8. We have a 2005 Buick Ranier and the seats sit nicely on the back seats, although Buick did not provide the snap-in locks for these seats. The seats are made well, attractive, allow a good slant to the seat so the girls can easily see out the windows and we like the soft seat, the fact it is washable, removable, and we like the lining on the bottom of the seat units that sit directly on the leather car seats, it is more protective of the seating. The little cover material is nice for the seats, so when they are stored and not in use they are kept dust free too. We will use them for the first time this Saturday. We will let you know what the girls think about their new booster seats in Grammie and Grandpa John's suv.
Sincerely,
John and Dixie
4-10-2008
I recently ordered a Safeguard seat and the Radian 80 to check each of them in my vehicle. (I had previously attempted the Regents but had to return them due to the poor fit in our vehicle. Thanks for that no-hassle return process!) The Safeguard by far offers the best fit, and I would like to return the Radian to you. I had purchased the return shipping insurance, and I apologize for not having my order number available to simplify this process for you; I cannot locate the previous emails with that information. I understand the procedure of you sending me a FedEx shipping label via email, and I will then take the seat to our local FedEx drop off site.
Today, I ordered a second Safeguard seat so I should finally be set with new seats for both of my older children!
Thanks for all your help! We had previously purchased our two jogging strollers (a single and a double) and a number of car seats from your site, and I wouldn't even go anywhere else for these items. I have recommended you many times and thank you for your help!
Jami R.
4-07-2008
My husband and I are expecting our first child in July. After searching long and hard we found our ideal travel system, Orbit Baby. We live in Europe so we were delighted to finally find your company because you were willing to ship to an APO. My experience with your company has been nothing but positive. One person in particular stands out above the rest. Her name is Sarah. I've spoken to her at your call center on more than one occasion when I had questions. She was always happy to answer my questions. In fact she would take the time to check with the manufacturers or your warehouse staff to ensure the most accurate information and timelines for delivery. When my Infant System was on backorder she took my email address and made sure to update me when new information became available. Sarah is a true asset to your company! Customers can feel good about the high-quality products you sell but also feel satisfied with the high-caliber customer service your employees like Sarah provide. It's this kind of personal service and thorough attention to detail that will keep me coming back to elitecarseats.com to meet my future baby & toddler needs.
Sincerely,
Sara G.
3-28-2008
Hi,
Thanks so much for cancelling the order. Sorry to have to do it, but we needed to get the infant seat installed before the big day! I will definitely recommend EliteCarSeats to others, as your prices were significantly better and the info you provide on your site is incredibly helpful. I ended up paying a LOT more for the one I bought, but at least we're now ready.
Anonymous
3-14-2008
I have purchased three booster seats from you guys and, so far, I have been very happy with your customer service, delivery and products. Thanks so much. I will definitely feel good about recommending you to other potential customers!
Andrea K.
3-08-2008
First off, I'd like to thank you very much for the expert customer service I received from your website. It was very professional, and my shopping experience with elitecarseats.com was fantastic.
The reason I shopped with you is because you offered the same stroller I was looking for at a discounted price. In addition, the shipping was very reasonable and quick. I very much appreciated the return insurance, as I was not sure the stroller would work for me. It turns out it did so I will not be needing it, however at $3 it was money well spent.
Lastly, the stroller, Graco Quattro Tour Duo stroller, is a fantastic choice. A solid, simple stroller which will accomodate my newborn and toddler perfectly. Graco offers the heaviest weight capacity for my large toddler, and all of the comforts, stability, and ease of break-down Graco is know for. I am a tall mother, and to find a stroller (much less a double) that will save my back on long walks can be troublesome. This stroller is perfect. Easy to put together as well.
Thank you very much, I will purchase from your company again and tell all of my friends. It was a wonderful experience.
Michele S.
3-06-2008
I just wanted to let you know that your website is very good.
I was searching the internet for a store to purchase the SafeGuard booster seat and my search turned up at least 6 online stores which offered the product at the same price and shipping rate.
All things being equal, I looked at the top 4 stores on my search list and found that your website was the most user friendly. I liked the fact that the product page was the most informative, with plenty of photos,detailed information and buyer feedback.The purchasing process was also simple and efficient. I decided to purchase this product from your store based on your website. It seems to me that the website designer has spent a lot of time shopping online, like me. Kudos!
I will check your online store for any future purchases.
Sincerely, Cathy P.
2-11-2008
The below was taken from one of our "live Help" sessions
[19:35:42] Marta : Hello and welcome! I'm a personal shopping assistant and can help answer any questions or issues you have. How can I assist you?
[19:36:37] Marla: I've been looking at the Britax Regent seat in Huntington and wanted to know if it is a similar color to the Britax Roundabout in Tan? I'm worried that Huntington might be too dark for our So cAl weather.
[19:37:23] Marta : It is practically the same.
[19:37:50] Marta : Same shade, and the same swirl. The Regent is two toned, while the Roundabout is not.
[19:38:05] Marla: Great! Thanks for your help! This site is AMAZING....I've never heard of "live" help before! I'll order today. :)
[19:38:26] Marta : Yay! Thank YOU!
2-29-2008
THANKS for the GREAT service! The car seat came TODAY!
Margaret B.
2-28-2008
Jamie,
Thank you for your quick response. After I sent my original e-mail, I called your company just to be timely about things and Jeannine told me pretty much what you did - that my order was already on it's way. And that's fine. Your quickness in processing and shipping the order is great, I probably shouldn't have been so excited and quick about ordering until I had talked to my husband again. Oh well. It is what it is. But thank you guys for the great customer service & order processing!
I appreciate it!
Anonymous
2-22-2008
This is my third purchase of a carseat in a short time, I love how your site is set up, the reviews so I can make an informed decision when I buy something so expensive. Your free shipping cannot be beat as well as how fast it is!! this is what has kept us coming back again and again...as well as referring friends. thank you!!!
Katrina W.
2-20-2008
I was so pleased to find exactly what I was looking for with EliteCarSeats.com, and that was after searching in several local stores and on other web sites.
Pauline C.
2-2-2008
I am so pleased that the car seat I ordered has already shipped. I had bought another brand of car seat at a local store, but when this model with side impact protection and a higher weight limit was released late last month, I decided it was better for our family. Since it is such a new product, most web sites are saying it would ship mid-February, or that it would ship directly from the manufacturer in 1 to 2 weeks. I am quickly approaching my due date, so that kind of delay was not acceptable to us. I was surprised and pleased to see that not only did your company have the seat we wanted in the fabric style we wanted, but would ship on the same day we ordered. Most companies charge an extra fee for this type of expedited service. Your shipping rates are also about half what other companies are charging now. And I love the return shipping insurance. I am always hesitant to buy large, heavy items online because you end up losing money if you have to pay shipping to return it for some reason. But even after purchasing the return insurance, my total shipping charges were still less than those at other web sites. When I called to ask a question about return shipping insurance, my call was answered quickly by a friendly customer service rep (without having to listen to a bunch of menus and press a lot of numbers!), and she was able to clear up my confusion right away. This has been a very positive experience and I look forward to receiving the product. We will likely be purchasing several more car seats over the course of our son and daughter's childhoods, and I will certainly come back to your web site first when we do.
Gaylen T.
1-10-2008
Hello!
This feedback is a bit tardy but nonetheless sincere. The booster seat arrived in perfect condition. I was very impressed with your e-mail notifications of the status of the order, not only the fact that you generate these status e-mails but also the friendly tone and your obvious desire to extend outstanding customer service.
This was a most positive experience. Thank you so much. I look forward to doing business with you again.
Susan S.
1-07-2008
Last week I ordered two Radian 80 car seats. We received them Saturday. They are perfect. Thank you for the quick shipping and the great communication as to when they would be shipped. They are installed and our little guy had his first big boy ride on Sunday. I originally was going to purchase these from a store on EBay. I was doing some research about the seats and found your website. It had all information I needed to decide on this car seat and then some. Your prices are great as well. The information was what made me decide to purchase from you.
I will tell my friends and will be coming back again to buy from you. I even told the fire fighter who checked out my seat about your website.
Thanks,
Melissa K.
12-6-2007
Hi - I wanted to thank you for your awesome customer service. We received the replacement booster in plenty of time for our trip. I have already recommended your company to my friends. Thank you again,
Nichole R.
4-26-2007
Jennifer
We appreciate your excellent customer service in keeping us up to date with the delay in the shipment. We would like to cancel our order because the delivery date is too late for us.
As you have been excellent in communicating with us on this delay, we will not hesitate to order from you all in the future.
Thank you
Mark W.
4-18-2007
I have bought from you in the past, and always come back to you first. This time was no different. Great service.
Anonymous
4-12-2007
I will RECOMMEND your company to all other folks! Thank you so much for your help. I really love the live help feature!!! Thanks! Thanks!
Anonymous
4-11-2007
Jennifer,
Thanks for all your help with this situation. Your high quality of customer service is greatly appreciated.
Dave
4-11-2007
An order placed 04-08-07 arrived today by FedEx. Just wanted to express my pleasure in how timely your operation runs. Very impressive. Thanks.
David
4-10-2007
Dear Jennifer,
Thanks so much for the info on the backorder fot the Regents. Can't tell you how much I appreciate your help, and we look forward to receiving the car seats. Also can't believe how fast you shipped out the other part of our order:) We are so pleased with your service at Elite, please feel free to forward this to any management there. We do a lot of online buying, and by far your assistance and consideration have been the best. We look forward to more purchases with you and will recommend you to all of our friends. Tracey H. thanks you as well for her order:)
Sincerely,
Raina A.
4-5-2007
You guys ROCK! Customer service is such a rare thing these days..thanks and will let people know about you too!!!
Anonymous
4-5-2007
Thank you! Thank you! Shopping on your site is so much easier I will suggest it to all the moms & dads I know. I will post my product feedback as soon as it arrives.
Thanks again,
Diana
3-30-2007
Dear Jennifer,
First of all, I would like to thank you for your kind email regarding the backorder item: Britex Regent Toddler Car Seat Sahara.
Please do not worry about this matter since I've acknowledged the delay from the beginning.
I already spoke to one of your representative on the day of order to see when I would get the shipment and the representative was incredibly kind enough to make me being patient until I receive my car seat.
I am very impressed by your customer service and I will definitely recommend your company to my friends!!
Again, thank you for your kindness and cares to the customer. Hope you have a wonderful weekend!
Sincerely,
H. Yang
3-28-2007
Jessica,
Many thanks. Your level of service from beginning to end has been exceptional. It's great doing business with a company like that.
Best regards,
Suzanne
3-21-2007
I am very pleased with elitecarseats.com customer service and product. The Laura Ashley travel system I ordered was on backorder. Elitecarseats.com kept me informed and before you know it the travel system was at my front door. I will recommend them to all of my friends. They are very dependable. Plus, I love my car seat and stroller.
~ Monica
3-18-2007
HI,
I just want to thank you for being so customer-friendly. Before placing my order I telephoned your company twice for assistance and information. The first call was placed on a Sunday and answered by a very helpful human being. The second call was made during the week; and although I was placed on hold, it was only 15 seconds before someone came on line. They both were extremely friendly and informative. Once my order was placed, the product was delivered by FedEx promptly - four days later. I had ordered the Combi Torino DX stroller, infant seat, and an additional infant seat base. The product was delivered in excellent condition and all parts and pieces were included. I was extremely pleased with the quality of the product received and your company's professionalism. I would not hesitate to place additional orders with your company and I will gladly recommend you to others. Thanks again.
3-16-2007
I'm thinking about putting my 4 1/2 yr old back into a 5pt harness, he's taller and about 45 pounds. I've recently had it brought to my attention that side crash data isn't so good for the regular belt positioning boosters are higher speeds. It makes sense to me as an engineer that for a smaller person it might be a very bad deal. I also have a just 3 yr old girl, 33#s that only has another 1/5 inches in her Britax convertible and therer's no way I feel she'll be ready to deal with a belt booster.
My research has brought me to the Safeguard Go Booster. I like that it goes up to 60#, 52", is very portable, the booster hooks in by latch and the price is affordable. The company also seems good and safety conscious. Are there any other options out there you know of that I'm overlooking or haven't found. I was very impressed by your comments to people on the reviews and think that's the way a "technically"-smart company should run, that's REAL customer service you rarely find!
Anonymous
3-16-2007
No worries, thanks for the email. The baby isn't due until the end of April so I think we'll have plenty of time. This is my first order with elite car seats and so far I'm impressed with the customer service. I've had all my questions answered really fast and I LOVE free shipping!!!
Have a good weekend.
Thank you,
Nina
3-15-2007
We first used Niche Retail to buy a stroller (www.joggingstrollers.com). We were so happy with the outcome that we are now using www.highchairs.com and elitecarseats.com too. We love the on-line unbiased reviews!
Angie
3-15-2007
Jennifer,
Thanks VERY much for letting me know. That excellent customer service! Most companies that I have worked with in the past have just let it go and would have never informed me. I will definitely recommend you to friends and family for future needs!
Thanks again!
Kirsten
3-14-2007
Hey there Jennifer,
I just wanted to send a quick thank you to you! Thanks for the awesome customer service!!! Your first e-mail was so polite and understanding I couldn't believe it! You deserve an A+++ and your site will be highly recommended by me!
Thanks so much,
Dawn
3-12-2007
Dear Jessica:
Thanks for such great service, I'll be sure to order again!
Sincerely,
Betty L.
3-10-2007
Oh, I could just hug you guys right now!!!! Thank you so much, you have no idea what this means to me! Christine and staff, you guys ROCK!
Shawn B.
3-9-2007
I am giving a rating of elitecarseats, not the product, as I have only just received this carseat. I will reserve my review for the carseat after I've used it a while.
Elitecarseats.com has excellent customer service. Always returned, quickly, my calls and emails. The item came with damages. Returning it was no trouble - they will email a fedex label that you print - and they re-ordered another one which I received in a few days. Shipping was very fast.
Anonymous
3-9-2007
Extremely user friendly and refreshing to see in the online marketplace.
Matt
3-8-2007
Thanks very much for the prompt and helpful reply, Stacy. By the way, you guys have a GREAT website. Please tell the people in charge over there. I wish I had found it a long time ago!!
Anonymous
3-7-2007
Thank you so much for shipping my order so quickly - it arrived today as promised. Your customer service is excellent (I spoke with Becca) and your prices are the best. I will definitely shop with you again. Thank you!
Anonymous
3-6-2007
I ordered the above seat for my Daughter's Baby Shower on 3/10 and was told they were backlogged until the end of March. Very shortly after I received a tracking number with the advice the car seat was on its way. It was delivered yesterday and you have our heartiest gratitude for such courteous and timely service. You are listed on my computer under favorites for any future needs. Many, many thanks.
Mary B.
3-5-2007
Thank you for the information. You have great customer service and I have already recommended you to a couple of my friends. Your prices were great also.
Thank you.
Anonymous
3-2-2007
I will definitely recommend you to others. Your customer service is outstanding. Hope to deal with you again in the future.
Tom
3-1-2007
I just want to say thank you so much for a very easy and successful shopping experience. Your website was a breeze to use. I received both of my car seats right when you said I would. I will keep your company in mind for any future purchases that I may have. Thanks again for great service.
Anonymous
3-1-2007
Thank you so much for notifying me that you received my return. The Customer Service is EXCELLENT!! I would like to commend you & the company for this - good customer service is often hard to find.
Sincerely,
Lisa
2-27-2007
I have been searching for the elusive Graco Snugride Infant Car Seat with EPS, in Giselle, for the past two months. Although I am not sure how or why the Elite Car Seat website was not part of my frustrating quest, I could not be more happy about my recent transaction! Starting from the phone call, which was on a Saturday morning, to the delivery less than one week later! It didn't appear that this particular car seat was available, but I am thankful for the smooth process and appreciate the fact that I never had to leave my house at eight and a half months pregnant! (yes I know I didn't need to wait till the last minute, but my search did start quite a while ago)
D'Lisa
2-14-2007
Wonderful price when compared to others I found around town. Free shipping was what really sold me - I hate to pay shipping! Easy process to purchase.
Anonymous
2-13-2007
Thank you SOOOO much!!! I can't tell you how nice it is to have such prompt, friendly customer service. It is surprisingly hard to come by these days.
Nichole
2-10-2007
I just wanted to say thank you for having such a thorough individual writing the descriptions up on these strollers. Whoever is responsible for giving comparisons and detailed information, w/o rushing through it, it fab-uuuuuuuu-louusss! I was on the internet all evening trying to decide on a couple until I finally found your site at 10 something at night and Thanked God for it. You made it so-ooo easy to decide.
Virginia
2-7-2007
First of all, I am not due until May so I am not in an urgent need for the car seat so I don't mind waiting a bit longer. Second of all, I want to personally thank you and EliteCarSeats.com for the great customer service. I have received emails keeping me informed of the status, as well as a personal call. I have now been offered twice to exchange the set I bought for one that is currently available.
Many websites could learn a lesson from you on great customer service. I appreciate it and will recommend your site to anyone in need of your products.
Kin
2-6-2007
I just wanted to say thank you so very much for the fast shipping. I am very much impressed of your great quality of service which is very hard to find these days.
I will definitely order from your store again.
Alex
2-5-2007
I just wanted to say thanks for making this process easy and that your customer service is probably the best I've experienced in a long time - and the best I've ever experienced from an internet company. You really make the transactions personal and I like the tone you take with the customer, like we are talking to the neighborhood retailer, not just some voice over the phone or internet. I will continue to shop here and definitely recommend the site to friends.
Adrienne
1-31-2007
Elite Car Seats is an amazing site. I am highly impressed with their customer service. They answered all my questions quickly and honestly and recommended the seat that was safest for my child, not the most expensive seat. I have already recommended your site to many of my friends.
Carley
1-26-2007
I just got my email that my Graco carseat was shipped and on it's way. Thanks for the updates. Great website and service. I will definitely tell more people about you guys.
Kristy
1-25-2007
You guys must really love the place you work, and the people you work with, because it really comes through in your customer service. You're all really happy every time I call.
Shirley
1-23-2007
I own a children's T-shirt website and know how timing and shipments can be off. I wanted to let you know your customer service is impeccable. It's a very refreshing experience! I will not hesitate to blab my mouth to my friends about your site.
Shari
1-22-2007
Just wanted to thank you for your amazing service. We got two beautiful Britax car seats for our twins, best price around, free shipping and unbelievably fast.
I'll spread the word to anyone looking for baby items that you're the best!
Carrie
1-19-2007
I just wanted to thank this company for how fast it got my carseat out to me. I am having a c-section in 3 weeks and was getting down the wire on getting one, but was short on cash so I was really delayed until now, but was so worried on how long it might take to get one. But I ordered wed the 17 and its being delivered today!!!! So I just wanted to thank you so much for free shipping and such a SPEEDY delivery. Thanks I will spread the good word about you guys
Rachel
1-16-2007
Thanks so much for the update and the great customer service. The baby isn't due for another five weeks so we have some time! Thanks again and I look forward to hearing from you about the shipment.
Kristen
1-9-2007
Thanks for the prompt service and I appreciate all of your help. I will highly recommend your company to my friends and associates if they are in the market for a new stroller.
Anonymous
12-29-2006
Just wanted to say how pleased I am with the carseat I ordered and with your company. The price and selection were great and ordering couldn't have been easier. Your customer service rep also was helpful in estimating how long it would take me to receive my order and she was right on the money. I was amazed that I had my purchase within just a few days of placing my order, and just in time for holiday travels. I will definitely recommend you to others.
Maren
12-22-2006
Thank you so much for your wonderful customer service and super fast shipping!!! I will DEFINITELY be passing on your business name to my friends and family :)
Matthew
12-19-2006
I just wanted to let you know how pleased I am with my recent order. I placed an order for a Britax Boulevard on Saturday, Dec. 16th online. The order was shipped on Monday the 18th & I received it this afternoon (19th). Thank you so much for making it a smooth process. I will highly recommend your website to others!
Stacey
12-14-2006
I am thrilled, that sure is prompt service!
I actually placed this order with another site, tinyride.com, and after no status for almost I week I contacted them, come to find the item was on backorder.
Needless to say I was not happy they left me hanging like that and since the item was not in stock I cancelled my order.
It's nice to find a place that carries hard-to-find name brand products at a good a price, and expediting orders in 12 hours is always a bonus. Thank you.
Kind Regards,
Candis
12-8-2006
Thanks for your prompt reply though it makes me even happier that I ordered from your company.
Michael
12-7-2006
Wow! I gotta tell you, your customer service is FANTASTIC!!!! Thank you!
Melissa
12-5-2006
Thanks for your prompt attention to my questions. Just wanted to let you know that the car seat came in 3 days and in time for a Saturday baby shower for my daughter. I was quite happy about that as I really wanted to have it in time! Actually this was my first time to purchase something online (I like shopping!) and I have to say it worked out really well!
Tricia
12-5-2006
Just wanted to drop a quick note to thank you for one of the most seamless transactions I've had online! From the professional and pleasant demeanor of the woman who took my order to the timeliness of communications and delivery, everything's been great! I've already placed my carseat into its carrying case and we are ready to take our trip!
Thanks so much for a professional job well done!
Happy Holidays!
Susan
11-9-2006
Thank you for being so accomodating on this issue. I will definitely recommend your company to my friends and associates.
Greg
10-21-2006
We received our new stroller. It's absolutely beautiful and you provide excellent service. The website was easy to use and the confirmation emails and FedEx notice via email are really great. Thank you so much!!!
Donika
10-21-2006
I just wanted to let you know that your company and your service were wonderful. Thank you for a terrific experience. I had originally purchased both a Britax Parkway Booster Seat and a new cover for our Marathon car seat from BabyUniverse.com. I received the Parkway booster seat, however, after waiting for several weeks, the car seat cover never arrived. When I called to inquire as to the status of my order, I was told, rather curtly, that the cover I had ordered was discontinued. I never received a call or so much as an email informing me of this change. I'm not sure when they planned to let me know it would never be arriving.
I really wanted the gray cover because my 4 year old wanted "the same car seat as his older sister." I started searching online for a company that might have a gray is continued cover left in their inventory. That's how I found Elite Car Seats.
Your representative was kind, courteous and very helpful. He placed me on hold while he personally checked your inventory, confirmed that you had two left, and sent one of them to me right away!
The cover is perfect and arrived very quickly.
Thank you for your outstanding service and fast delivery. We will be sure to pass your site around.
Kind regards,
Eve
10-12-2006
I loved the amount of information provided about your products. All of the specs and charges were clearly defined before i even entered the item into my cart. It was great. I will refer all of my 12 aunts to this website for their purchases of baby car-safety items. About 3 of my aunts are pregnant at the moment, and I am sure they will be purchasing car safety seats at the months roll by. I was very satisfied with my purchase.
Anonymous
10-6-2006
To Whom It May Concern:
I just wanted to let you know what a great customer service and pick/pack/ship operation you run. I ordered two of the Compass 510 carseats yesterday and they arrived on my front door today. That is just amazing! I was frustrated yesterday driving from store to store trying to find this particular carseat (I could only find it online). After giving up and searching the Internet for vendors who carried the carseat, I found your site and gave you a try. Should I have more carseat needs in the future you will be the first website that I visit. Thank you for an exceptional shopping experience.
Sincerely,
Debbie
9-19-2006
THANK YOU SOOO MUCH!! This is the BEST service I have received in a very long time!! Not to mention the fact that I received outstanding prices on these carseats. Thanks again!!!!
Jen
8-9-2006
thank you so much! i can't believe i ordered the car seat and it is here just 2 days later! you have more than exceeded my expectations. thank you again!
julie likens
8-7-2006
Hello,
I received the Britax carseat on Saturday. I just wanted you to know that I appreciate the great customer service and prompt delivery. I called my order in over the phone and dealt with a very pleasant woman. It was so refreshing that the ordering process was so easy. I had an order in for the same product at a different website, and a month and a 1/2 later I still did not have the carseat. So, you can imagine my surprise when I received the carseat in only 2 days, with free shipping and all!!! I really appreciate the hard work and great customer service that your employees display. Thank You.
Best Regards,
Tracey Jason
7-28-2006
I thank you and greatly appreciate your prompt follow up. Your customer service was a pleasure to receive, and has greatly exceeded any and all expectations. THANK YOU!
tracey m castaneda
7-25-2006
Thanks very much. The customer service has been EXCELLENT and I will shop first on your site in the future for any items that you may carry that I am looking for.
Anonymous
7-18-2006
Jessica,
Thank you for letting me know, I appreciate your great customer service, that is very rare these days!
Sincerely,
Kim F
7-17-2006
It arrived before I knew it! So glad. My son loves it and I appreciate the ease of ordering and the wonderful customer service!
Many Thanks,
Donna Cobb
7-11-2006
Christina,
All I can say is WOW - what great customer response! I've never ordered from you guys before, although on a car seat message board I'm a regular member of you are frequently mentioned as a great retailer, and now I know why. I'm glad I could help, and thanks for adding the information to the description - hopefully it will be helpful to others too. Still sitting here super impressed with the rapid response, LOL.
Peggy Broderick
7-5-2006
Hello,
I just wanted to take the time to thank you for such a great business transaction. I'm amazed at how fast I received the carseat and I appreciate your efforts. To my surprise, I received it just in time for a weekend trip out of town. It was completely unexpected by me to recieve the product in just two days from the time of my purchase. Excellent job! I am a repeat customer as this is the second carseat I bought from you. I will definately purchase from you in the future and recommend you to friends as well. You guys are great!!!
Thanks again!
Tabitha Haggart
7-3-2006
Hi-
I cannot believe that we received our seats already!!! You guys are so great! I have made 3 orders in the past week, and I cannot tell you how happy I have been with all the products, and your customer service!!! These Radian seats seem great right out of the package, and I will definately review them as we go along. I ordered the Kiddopotamus Snuzzler for our 3 month old, and I think that is going to really help give a great, comfy fit for a little one. Thanks so much. I will be reccomending your site to everyone!
The Rester Family
6-24-2006
We've purchased four Britax Roundabouts from Elite Car Seats (mom, dad and both grandmas) over the past year. Four more are planned in the coming year for baby #2 due in October. We went to Elite Car Seats based on a recommendation from a friend and find the prices competitive, the service excellent and the free shipping a deal! We've never experienced a problem.
Thanks again!
Karla Epstein
6-22-2006
You folks are awesome! Thanks for the heads-up on the trailer! A very pleased customer!
Wm. (Jim) Bennett
6-22-2006
I have to tell you that I was and am impressed by your customer service. You have a good team there. I run 2 businesses and it is a constant struggle to get people who can do a good job and work with the public.
Matt Moore
6-20-2006
Lindsey,
Thank you - your customer service has been excellent! I will definitely buy from you again!
Nancy G.
6-19-2006
Lindsey,
Thank you. Although this particular product was not a match for us, we have been extremely impressed with your customer service and attention to detail. I look forward to our next transaction.
Best,
Bill Allen
6-14-2006
Hi Jessica,
Thanks so much for getting in touch w/the info. I checked it out and appreciate your sending it. I think everything's good now. I goofed (misunderstood the belts), so started to panick too soon - my husband figured it out right away and managed to get it in just fine when he came home! I had a hard time installing it & getting the seat tight, but he got it in w/no problems. Love the seat!!! And my son thinks it's great. Thanks again for everything. It's been a pleasant experience dealing w/Elitecarseats.com, everyone has been extremely friendly and helpful each time I've called. Fantastic customer service!!! Too bad more companies don't follow your lead!
Sincerely,
Jill Adams
5-29-2006
I have just received my Combi car seat in Key Lime. I would like to say thank you to your company on an outstanding business. You are the third company I dealt with attempting to this car seat. You were the most timely and friendliest by far. I will gladly recommend your company to all my friends having babies. Keep doing a wonderful job!!!
Thank you,
Quinn Ciesla
5-11-2006
Hi Jennifer,
I appreciate being kept in the loop about this backorder. It is one of two carseats that I recently ordered. I must say, that I was very surprised with how quickly the other seat was shipped and delivered! I have it installed and my 11 month old is loving it! Fortunately, we are not in as much of a rush for the other seat (although my 3 year old daughter is wondering where HER new seat is!!). Your customer service is to be commended - it makes minor inconveniences like this back order much more bearable!
Sincerely,
Sandra Harvey
4-28-2006
Hi Janice!
It's awesome! I love it - it installs easily and was a great deal considering the way the thing is built. It is a tad heavy when switching from car to car-but more than worth it. I've gotten so many commpliments and I'm ever so glad that it's adjustable. My child is only three and we had to already move it up a notch to 2. She's still too skinny to be put in a booster seat, but too tall for the other carriers so this is PERFECT!!!! It's also one of the only ones that will let you mount in your center rear seat just using lap belts and latch. I might even purchase other versions for the other vehicle.
Thanks soooooooo much!
Caroline C..
4-21-2006
We love our BOB! it rolls so nice and is very well put together! We got the car seat adapter and it has worked very well - would recommend it to anyone with a baby less than 6 months. I was also impressed with the prompt delivery.
thanks.
4-21-2006
I'm just writing in to say that I had an excellent experience with one of your customer service staff~Christina. I called in to order a specific carseat and after listening to what I wanted she directed me to another carseat that she feels would better suit my child. She also told me that I would get a military discount since my husband is in the military. Christina spent, at least, a half hour talking to me and never made me feel like I was inconveniencing her. Thanks so much for taking the time to help me make a decision on my childs carseat. I know I'll be happy when I receive it. I'll also recommend this company to everyone I know.
Maria B.
4-19-2006
Your return process was very clear, reasonable, and straightforward. Much appreciated!
Liz
4-13-2006
Hi Elite Car Seats.com
Just wanted to say thanks! I ordered a britax roundabout carseat on Tuesday and it was at my house on Wednesday. Amazing service!
Thank you so much,
Craig G.
4-7-2006
I just wanted to let you know I think you run a great operation. The shipping turnaround is the fastest I have experienced. Thanks.
Matthew L.
4-5-2006
Thank you so much. Although the stroller won't work for me, I have to say your customer service is absolutely incredible. Many companies could take notes from you.
Kind Regards
Heather S.
3-27-2006
thank you so much for the excellent customer service - this is by far one of the best companies with whom I have ever done business!! Thank you for your quick communication and working towards customer satisfaction (I'm 100% satisfied) - I'll be a repeat customer and always recommend your company - thanks again!!!
Cristen
3-23-2006
Hi, Janice,
Thanks for your nice email. I did purchase a Recaro in January and is here is what happened: I loved it so much, I immediately purchased a second one for my younger child who didn't even really need a new carseat! ha ha ha! He was in a Britax Roundabout, which he inherited from his big brother, and I absolutely loved the Britax. But now I can't imagine buying anything but a Recaro, and my husband agrees. My kids love them as well, and my older son already has his eye on the one with the speakers, ha ha ha!
The service was phenomenal, I received the seats in record time, both times. I had been trying for over a week to get one from a local store and they were giving me the runaround. The representative from your website/company who I spoke with over the phone was terrific, (even though I placed both orders online, I still called and talked with someone), and all in all the purchasing experience made me a faithful customer. I have recommended all my friends to buy from the site and to buy Recaro. It is well worth the money, and again, the service was unmatched.
Now I doubly appreciate the fact that you sent an email to follow up, so thank you again!!!
Hope you have a wonderful day,
Sincerely,
Jacqueline
3-23-2006
Janice,
I'm very happy with the item and even happier with the service I received. Delivery was fast and realtively inexpensive for overnighted shipment. Your company charged me about 25% of what some competitor wanted to charge for overnight shipping and I'm pretty certain it was not due to proximity.
I'll check out the other webstites.
Thanks,
Michael
3-15-2006
Hey Lindsey,
Thank you so much, I am sorry it didn't work out but your customer service is awesome. I would definately purchase again-and hopefully not need to send back. I very rarely send anything back. Thanks again for being so wonderful.
Dane
3-14-2006
Hi Christina!
You advised me a couple of weeks ago on the Compass B500 - And, I'm REALLY VERY satisfied with it. It has exceeded our expectations. Thank you! My son LOVES it (though we're all adjusting to his newfound freedom - there is much that is accessible to him now - including his little brother!) I like that it has the 'wings' and they are completely unobtrusive to his view. He sleeps well in it - no bobbing of the head. It's terrifically easy to adjust. It's comfortable for him and definitely more substantial a seat than ANY (other than the Parkway) I'd seen in the stores. I really like the option of the cupholders and how they neatly tuck away when not being used, a rarity in car seats that I've seen. I also like the fabric real well, too. All in all, everyone is very happy with our choice. (Well, everyone - except for little brother! We've assured him that he will have his own after he turns 4 next December.) Liam sits so nicely in his seat and can even belt/unbelt himself with ease. There is a lot less lollygagging about getting seated in the car. Thank you. Thank you. Thank you - for all of your help, guidance, and patience with me. I appreciate it and plan to order from you next time. I have even recommended you to my sister-in-law! It is nice to be able to go to a site where the customer service is knowledgeable, personable, and cares about your questions and concerns regarding an often overwhelming subject.
Sincerely,
jennifer
3-9-2006
Dear EliteCarSeats.com Customer Service:
I just wanted to quickly drop this email and let you know about the OUTSTANDING, GREAT, PROFESSIONAL, QUALITY service that I received from Jennifer in placing this order.
Initially, I wanted to place the order online and was referred by Pricegrabber.com. However, the web page was not working and I called in instead and Jennifer was the one that took my order. She indicated that the stroller is in stock, and it is sold for $139.99 including shipping and handling. However, I told her that Pricegrabber.com had it listed for $129.99. She indicated that Pricegraber.com does not update their pricing in daily basis, but she will honor that price.
Wow! What a service! I am totally sold on you and will defiantly refer you to all of friends and family.
Thank you for having such a quality people on board.
Sincerely yours,
Shahrouz
3-3-2006
I was so impressed with your site. And your live chat customer service reps were some of the most courteous, knowledgable people I have ever dealt with. My million questions were answered and they made sure I was taken care of. My twins love their new Britax Boulevard carseats! Thank you again for such a wonderful shopping experience. I am already recommending you to everyone I know!
Anonymous
2-28-2006
Just a quick note to let you know our experiences. We recently had a great experience with joggingstroller.com and I was happy to have stumbled across elitecarseats.com where I found the booster seat that I had been searching for. All the local stores were out of stock of the booster seat and each store was selling it for at least $10 more (plus 8.5% tax) than your price.
Thanks!
Bill
San Jose, CA
2-27-2006
Our 5 year old son absolutely LOVES the Recaro car seat - he says it soooo cumfy! And thanks for the wonderful personal one-on-one business. We will definitely be using your conpany in the future for anything we need!
Thanks again.
Lisa and Stuart
2-21-2006
Hi! We love it. We got the Compass booster seat, an it is great. Our 4 year old is, well, skinny. And he complains that his bottom hurts when we drive far (we live in Montana, so we drive a lot!) He is CRAZY about his booster, it is comfortable, and I feel good about it protecting him. The cupholders are excellent
Kate
1-13-2006
I just wanted to say thank you for responding so quickly to my order request. I was looking for an internet store that provided free shipping via Fed Ex (as I find it quicker than UPS), low prices and not too far from my home state of Ohio. Your website met my criteria -- I ordered a Britax booster on Tues 1/10 at approximately 1:30pm and hoped that it would arrive in time for my son's 4th birthday, which is today, Fri 1/13. To my surprise, it arrived the very next day -- on Wed 1/11 -- by 2pm!
Again, I'm very impressed, and my little guy is thrilled to have his booster on the day he turns 4.
Thank you.
Michelle M
12-20-2005
Hi,
I just wanted to let you all know how pleased I am with my new car seat. I ordered the Compass B500 on a Thursday, and it was at my door the next day! Your prices wre very good and I especially liked the free shipping! The same car seat from TysRUs.com would have cost me $40 more with shipping and tax.
I also enjoyed browsing your website. It is very user friendly and easy to navigate and make a purchase.
Thank you very much for your promp service.
Teresa
9-26-2005
Hi,
I ordered a Graco SnugRide in the Metropolitan fabric this pas Friday from your website. I received it this afternoon (Monday) and would just like to write to express my extreme satisfaction with your company and the quality of the item I purchased. Not only did your website offer the cheapest price, but it also gave me the latest model on this car seat with the higher weight/height restrictions which I sincerely appreciate. I received an email Saturday morning that my item had shipped and tracking information and could not be more impressed with the efficiency and promptness with which you handled my order.
Thanks so much for making an order for such an important item so easy and hassle-free. I plan on recommending your sight to friends and family members you may benefit from it.
Sincerely,
Hannah from Michigan
9-6-2005
Hi,
I just placed a car seat order with Elitecarseats.com this morning. I wanted to let you know that I've been online for the last three days shopping and researching Britax car seats. I looked at big stores and small ones, just about every site I could find. Your store is by far the most easy to navigate and helpful one that I found. Your set up, photos, information and store policies are fantastic. I will be recommending you to all my friends who shop online for fine children's products.
Thank you very much for the pleasant shopping experience. I do plan to shop with you again
Sharmayn S.
3-24-2005
You people are the best. You are saved in our "favorites" for our second grandchild born just six months after our first who received this carseat.
Thanks so much for your excellent service.
Catherine V.
2-18-2005
I just have to tell you guys Thank you.
We're expecting our third baby and over the past couple of years we've bought a BOB running stroller and a Bugaboo from you. Now we're onto a car seat and an extra base.
This time I really did the research and figured we had some extra money, we'd buy the very best stuff. I STILL ended up right back here. The service is the best of any store, internet or otherwise, you fulfill the orders, answer the questions, handle the problems. AND you always seem to have the best prices anyway.
I can't tell you how nice it is to have found a company who does such a super job.
Thanks again
Beth K.
9-16-2004
I received my car seat TODAY!! Wow, what service! Thanks for getting me my stroller/car seat at the cheapest price on the internet, PLUS free shipping, AND FAST!!! I am so please.
Sincerely,
Cari M.
8-16-2004
Thank you so much. It has been an absolute pleasure to work with you guys. You have handled everything with such class. THANK YOU! I will direct all my friends to purchase their stuff baby and otherwise with you!
A+
Thank you!
Allyson T.
7-29-2004
Thank you all so much for your help. I haven't dealt with a more professional, diligent team in a long time. I greatly appreciate you're assistance in this matter, and will not only recommend you, but buy from you again.
Sincerely,
Lisa W.
7-26-2004
I just want to say thank you! I ordered a booster seat online on July 13 around 3pm. During an Internet questionnaire, I wrote that I expected the seat in a week or so. Imagine my surprise when it was delivered the next day. That was incredible. I really appreciate the customer support that you offer and will look to your site for my future shopping needs.
A grateful customer,
Laura K.
7-26-2004
Hi,
I just wanted to take a moment to say that you guys ROCK! Thanks so much for the Compass booster. It is fantastic. This is an awesome booster. The padding is great (so many of the seats are not comfortably padded) and the 2 cupholders are practical not to mention how it folds! Thanks for your superb customer service and quick ship! I will not only be back but will be spreading the word to my family and friends.
Take care,
Rebecca A.
7-12-2004
I already received the car seat. Thanks for the knowledgeable and quick service.
And your customer service is a sigh of relief from the norm these days, keep up the good work. I'll happily recommend and reuse your wonderful business.
Amy M.
